Services

Training

Cass Dempsey
Cass Dempsey
Director of Training

We've made sure iCohere is easy to configure and simple to use. But we want you to think beyond our core features and capabilities and take full advantage of the many options that will make your site uniquely your own. So every client receives personalized training from one or more members of our team. It's not one-size-fits all training; it's training specifically tailored to your needs. And it's included in your license.

"Working with iCohere doesn't feel like work at all – it feels like collaborating with friends. I love the way that they all approach every task with enthusiasm, dedication, and care. Looking back across the many projects I have had the pleasure of working on with the iCohere team, I can say with confidence that they were a key success factor in all of them! Thanks!"

Lindsey N. Godwin, Ph.D.
Associate Professor
Champlain College

Virtual Event Management

Robyn Moulding
Robyn Moulding
Virtual Event Manager

There's a change taking place in the learning field and it's a change that requires special skills and fresh approaches. Many organizations transitioning from live conferences and courses to a virtual environment need help in managing these new events.

Enter our Event Management Team. We assist you in structuring cloud based conferences and course environments for maximum impact and ease of use.

In addition to website configuration, we coordinate production timelines for marketing, content development, presenter training, custom recordings and attendee communications.

"Robyn shows a contagious vibrancy in the way she explains how things work. She expands her enthusiasm not only for iCohere but for the projects we're undertaking, as if we were an integral part of iCohere. I don't ever recall Robyn saying, We can't do that. My gratitude to Robyn and to all at iCohere. Though we maintain a professional relationship, I can also say I think of them as friends."

Tony Krisak
Director of Online Services
Paulist Evangelization Ministries (PEM)
Washington, DC
 

Media Production

You know what you want to say. Now, you've got to get people to listen. But few of our clients have the software, technical skills, or staff time to create the dynamic multimedia presentations that are needed for their online events or communities.

So our media production team works closely with you to produce narrated PowerPoint presentations, training videos, webcasts, and other media projects that deliver the lively, interactive learning experiences your students and members expect.

Support Services

 

It's not often that our clients’ users have difficulty logging into their webinars, online courses, conferences or communities, but it sometimes happens due to ever-changing corporate firewalls, browser security settings, or just temperamental computers.

When a user experiences a problem, our Support Team is ready to respond to an email or a phone call, and will dedicate as much time as needed to track it down and either fix the problem or offer an alternate solution.

To us it's not just solving a problem; it's helping a person.

"We tried other platforms in the past but then found iCohere. They provided the unconditional support we needed in order to move forward. It's not only the technical support; it's the delivery of the support. The staff is warm and caring."

Ana M. Gomez, MC LPC

Custom Development Team

Don Davenport
Don Davenport
Technical Team Lead
Jeremy Kershaw
Jeremy Kershaw
Technical Team Co-Lead

Each of our clients is unique. So although iCohere is designed to be highly flexible, configurable, and brandable there are times when clients have special needs that require custom development. Our custom development team works to build specialized modules and components that serve your needs exactly as you define them.

"Don's one of the most receptive and helpful people I've worked with. He provides a level of service rare amongst vendors. I respect the focus, speed, and proactive approach with which he addresses new challenges or emerging problems. It's really an incalculable benefit knowing that I can call on him at anytime and get such a high level of personal service for our high-stakes software programs."

Walker Lambert
Manager, Research and Development
Council for Professional Recognition

Design Services

Marta Cormier
Marta Cormier
Lead Designer

Our design team’s primary responsibility is to design new features and continually refine the user interface of the iCohere Unified Learning System.

But not all of our clients have their own design departments, so we also help create promotional websites for their virtual conferences, online courses, and webinars. And for those clients who lack an in-house art department, our design team is available to help create images, site banners, and custom colors to help brand and enhance their iCohere sites.

"It's been wonderful working with Marta Cormier ever since we started in 2004. I coordinate with Marta on the support for our company's website. She does a great job and frequently goes the extra mile, often suggesting extra enhancements that help to really make it a world-class site. It really is a pleasure to work with her."

Cynthia Newton
Document Specialist
Accrediting Commission for Schools
Western Association of Schools and Colleges

Consultant Partnerships

Dr. Amanda Batson
Amanda Batson Ph.D., President, ADB Partners

Dr. Amanda Batson, education architect and consultant, founded ADB Partners in 2004 specializing in Education on Demand. A major focus is quality hybrid learning and helping organizations achieve dynamic balance between face-to-face (f2f) and online experiences. Her consultant services include organizational planning, education design, speaking, research, writing, and facilitation of both in-person and virtual events, communities and courses. Through collaboration with ADB Partners, iCohere's clients will now benefit from expertise in education architecture, strategic design and program development.

Karen Niles
Karen Niles, Karen Niles Consulting

Karen Niles has worked in the field of professional development since graduating from Oxford University in Oxford, England. She has served in leadership positions with distinguished organizations such as the American Speech-Language-Hearing Association, Council for Exceptional Children, and the U.S. Department of Agriculture Graduate School. She specializes in strategic planning, needs assessment, program design, delivery, management, and evaluation of continuing education programs. Through the new partnership, iCohere's clients benefit from enhanced services for the design and development of effective online conference experiences for their national and international constituents. Niles specializes in working with iCohere clients who are just beginning the process of developing an online conference.